Handmade products

As our roll-on blends and pillow spray products are handmade with care in small batches, there may occasionally be very slight differences in colour, scent or appearance between batches. These natural variations are not considered faults.Damaged or leaking products

If your order arrives damaged, leaking or unusable, please contact us within 48 hours of delivery, including your order number and photographs of the product and packaging.

We will assess the issue and, where appropriate, offer a replacement or refund.

Please keep the product and packaging until we have confirmed whether we need any further information.

 

Incorrect products

If you receive an item that is different from the one you ordered, please contact us as soon as possible. We will arrange an appropriate replacement or refund.

 

Unwanted products

If you change your mind about a purchase made online, you generally have the right to cancel within 14 days of receiving your order, subject to the exceptions provided by UK consumer law.

For hygiene and safety reasons, handmade roll-on blends and pillow sprays must be returned unused, unopened and in their original condition and packaging.

We cannot accept returns of products that have been opened or used simply because you have changed your mind.

This does not affect your statutory rights if a product is faulty, damaged, misdescribed or does not conform to the contract.

Return postage for unwanted items is normally the responsibility of the customer.

 

Faulty products

If you believe your product is faulty, please contact us with details of the problem. We may ask for photographs or other information to help us assess the issue.

Where a product is confirmed to be faulty, we will provide an appropriate remedy in accordance with your statutory consumer rights, which may include a replacement or refund.